Terms of Service

1. Definitions

"Client" means the entity or individual purchasing services. "Deliverables" are outputs identified in a Statement of Work (SOW) or proposal. "Services" are activities performed by DUT under an agreement. "SOW" means a signed scope document describing work, fees, milestones, and assumptions.

2. Scope of Services

We provide end‑to‑end IT solutions including web and mobile app development, cloud services, DevOps, IT staffing, and training. Project‑specific scope, assumptions, roles, deliverables, and acceptance criteria are defined in the SOW. In case of conflict, the SOW prevails over these Terms.

3. Project Lifecycle and Changes

• Discovery & Planning: We clarify requirements, architecture, and schedules.
• Execution: Iterative delivery with demos, QA, and acceptance checkpoints.
• Change Control: Out‑of‑scope requests follow a written change request that may adjust cost, effort, or timeline.

4. Client Responsibilities

• Provide timely access to stakeholders, content, and systems necessary to perform Services.
• Designate a single point of contact authorized to provide decisions and approvals.
• Review, test, and accept deliverables within the time stated in the SOW; silence after the period may be deemed acceptance.
• Ensure provided materials do not infringe third‑party rights and comply with applicable laws.

5. Fees, Invoicing, and Payment

• Fees, milestones, and billing cadence are specified in the SOW/proposal.
• Invoices are due upon receipt unless otherwise agreed in writing; late amounts may accrue interest or trigger service suspension.
• Taxes, duties, and withholdings are the Client’s responsibility, excluding our income taxes.

6. Intellectual Property Rights

• Upon full payment, Client owns the final project‑specific Deliverables as specified in the SOW.
• DUT retains ownership of pre‑existing IP, frameworks, libraries, templates, and know‑how used in delivery; such elements may be licensed to Client for project use.
• Open‑source components remain under their respective licenses.

7. Confidentiality and Data Protection

• Both parties will protect Confidential Information with reasonable care and use it solely for engagement purposes.
• Where personal data is processed, each party will comply with applicable data protection laws. A data processing addendum (DPA) may be executed if required.

8. Security

We apply industry‑standard administrative, technical, and physical controls appropriate to the nature of our Services and information handled. Client remains responsible for its own environments and third‑party systems.

9. Warranties and Disclaimers

• DUT warrants Services will be performed in a professional and workmanlike manner by qualified personnel.
• Except as expressly stated, Deliverables and Services are provided "as is" without other warranties, including implied warranties of merchantability, fitness, or non‑infringement.
• Third‑party platforms, APIs, app stores, and hosting are governed by their own terms; availability and changes are outside DUT’s control.

10. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential damages (including lost profits, revenue, or data). Except for payment obligations or breach of confidentiality/IP, each party’s aggregate liability is limited to the fees paid (or payable) for the Services giving rise to the claim in the twelve (12) months preceding the event.

11. Indemnification

Each party will defend and indemnify the other from third‑party claims to the extent arising from its breach of these Terms, violation of law, or willful misconduct.

12. Term and Termination

• Either party may terminate an SOW for material breach uncured within thirty (30) days after written notice.
• Upon termination, Client will pay for all Services rendered and non‑cancelable commitments through the effective termination date.
• Sections intended to survive (e.g., fees, IP, confidentiality, limitation, indemnity) shall survive termination.

13. Non‑Solicitation

During the engagement and for six (6) months thereafter, neither party will solicit for employment the other’s personnel directly involved in the Services, without prior written consent.

14. Publicity

Unless the SOW states otherwise, DUT may reference Client name and logo in customer lists and case studies. Any confidential details will be excluded without prior consent.

15. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., acts of God, labor disputes, cyber incidents, utility failures, governmental actions).

16. Governing Law; Dispute Resolution

These Terms are governed by the laws of India, without regard to conflicts principles. Parties will attempt good‑faith negotiation; failing that, disputes may be subject to arbitration or courts having jurisdiction in Bangalore, Karnataka, unless the SOW specifies otherwise.

17. Changes to Terms

We may update these Terms from time to time. Updates become effective upon posting. Continued use of the Services after changes constitutes acceptance.

18. Contact

Questions about these Terms? Contact us via the form on the Contact section.

Effective date: 15 Aug 2025 • Last updated: 15 Aug 2025